Can you believe that it’s already the middle of May! Soon, school will be out
and the summer fun will begin!
While
there is a change in season and a slowdown in holidays and events, there is no
change in the extra amount of fun activities I have planned so, I wanted to
update some of the policies and schedules for TH.
First, TH has grown so much over the past year that my one-person shop is
keeping me very busy. My dilemma is I just can’t get EVERYTHING done for
everyone along with working on creating new items, not to mention I have a full
house to manage! Also while living on this island is amazing, it requires
additional time to order necessary stock items and products. This affects
both shipping times and costs which will ultimately result in an overall
increase for my products. I am trying to avoid increases as much as
possible, but it is not always feasible for many of the
items.
Secondly, while my littles aren’t old enough to be in regular school, and
thankfully they will still go to daycare during the summer months, our simple
schedule is about to get a little crowded. My youngest is about to start speech
therapy and with all the typical summer activities starting I am going to
change my working schedule.
So here are the newest updates …
* Turn-around times are between 15-35 business days, starting the day after
payment is received OR the day any ordered item(s) are received IF something needs
to be ordered. So please plan accordingly when thinking about your designs and
deadlines.
* Business days are Monday-Friday, excluding all school and major holidays,
and most vacation dates are announced at least 2 weeks in advance.
* Exceptions are possible, if you need your items sooner. However, if
I am able to accommodate your request there will be a rush fee of $8-$16
depending on your order.
I will also be establishing designated business hours. Technology is a great
thing, but family time is important and I cannot allow myself to be available
all the time. These hours will be my normal working hours whether I am at the
computer or the sewing machine.
* TH’s business hours are from 9-6 Monday-Friday (HI time) anything received
before or after business hours may not get an immediate response.
* Messages received after normal business hours will be answered at the
beginning of the next business day.
Lastly, with my new schedule I’m going to be implementing a “Wait List”. I
will only be taking on a set number of items each month, once the limit is
reached all other inquires will be put on the wait list. As soon as an item(s)
are finished, item(s) on the wait list will move up in accordance with the date
the request is made. I will make every attempt to update the orders
status on a regular basis.
I realize we all have demands for our time, whether it is work, school or
home life in addition to the challenge of the time difference, but I am
confident and committed to make this work! If you have ANY questions please
send me a message. We can go over anything and work out the
details. I am grateful for your support of my tiny business and look
forward to all the creative things coming soon!
