A little policy update ...

Can you believe that it’s already the middle of May! Soon, school will be out and the summer fun will begin!  While there is a change in season and a slowdown in holidays and events, there is no change in the extra amount of fun activities I have planned so, I wanted to update some of the policies and schedules for TH.

First, TH has grown so much over the past year that my one-person shop is keeping me very busy.  My dilemma is I just can’t get EVERYTHING done for everyone along with working on creating new items, not to mention I have a full house to manage!  Also while living on this island is amazing, it requires additional time to order necessary stock items and products.  This affects both shipping times and costs which will ultimately result in an overall increase for my products.  I am trying to avoid increases as much as possible, but it is not always feasible for many of the items.   

Secondly, while my littles aren’t old enough to be in regular school, and thankfully they will still go to daycare during the summer months, our simple schedule is about to get a little crowded. My youngest is about to start speech therapy and with all the typical summer activities starting I am going to change my working schedule. 

So here are the newest updates …

* Turn-around times are between 15-35 business days, starting the day after payment is received OR the day any ordered item(s) are received IF something needs to be ordered. So please plan accordingly when thinking about your designs and deadlines. 

* Business days are Monday-Friday, excluding all school and major holidays, and most vacation dates are announced at least 2 weeks in advance.  

* Exceptions are possible, if you need your items sooner.  However, if I am able to accommodate your request there will be a rush fee of $8-$16 depending on your order.

I will also be establishing designated business hours. Technology is a great thing, but family time is important and I cannot allow myself to be available all the time. These hours will be my normal working hours whether I am at the computer or the sewing machine.   

* TH’s business hours are from 9-6 Monday-Friday (HI time) anything received before or after business hours may not get an immediate response.  

* Messages received after normal business hours will be answered at the beginning of the next business day. 

Lastly, with my new schedule I’m going to be implementing a “Wait List”. I will only be taking on a set number of items each month, once the limit is reached all other inquires will be put on the wait list. As soon as an item(s) are finished, item(s) on the wait list will move up in accordance with the date the request is made.  I will make every attempt to update the orders status on a regular basis. 

I realize we all have demands for our time, whether it is work, school or home life in addition to the challenge of the time difference, but I am confident and committed to make this work! If you have ANY questions please send me a message.  We can go over anything and work out the details.  I am grateful for your support of my tiny business and look forward to all the creative things coming soon!